After you deal

How quickly are orders confirmed?

As soon as we have acted upon your instructions and bought or sold shares on your behalf we will provide confirmation. If you deal by phone we will confirm the trade details during the call and if you are dealing online you will see confirmation of the transaction on screen before you log off. We will post a contract note to you the business day after the trade takes place or email you so you can download it online.

Can I reverse a deal?

Not if your instructions have already been acted upon. Be sure that you have checked all the details carefully before you place a trade. However, if you have placed a Limit order that has not yet reached the limit or trigger price then this can be cancelled. 

When will I receive the proceeds from the sale of my shares?

If you sell shares, a cheque for the proceeds, less any applicable charges, will normally be issued within 3 business days after the trade provided we have received all the documentation we have requested from you. Otherwise we will issue the cheque 1 business day after we have received the required documentation. If you are selling shares in a non-Link Administered Company, this can take at least 10 days from your order being placed.

Sale proceed cheques will be made payable to the registered holder of the shares - where shares are held in joint names, the cheque will be payable to all named holders - and sent to the registered address shown on our records at the time your instructions are processed.

If I only sell some of my shares, or buy shares, when will I receive my balance or new certificate?

We will send your certificate to you as quickly as possible once we have received any documentation we have asked you for.

What happens once I have completed my trade online?

If your shares are held in a nominee then there is no documentation to complete and return to us. However, if you hold certificated shares we will send you a Crest transfer form to sign and return along with your share certificate(s). We suggest as certificates are valuable documents you may wish to consider using a secure method of postage.

Why have I received your letter requesting certain documents?

When we carry out a share trade or series of share trades, you may be referred for identification and address verification. We perform electronic checks to confirm the information provided/held on our records for you as the shareholder at the address registered on the shareholding. The results of the electronic checks determine if we need to write to you to request further documentary evidence.

Our share dealing service is regulated by the Financial Conduct Authority (FCA) and we must adhere to the applicable Laws/Regulations/Acts of Parliament to ensure that we “Know our Customer”. This is achieved by verifying your identify and address, as per your shareholding.

I have bought/sold shares with Link in the past, so why do I have to provide certain documents again?

In certain circumstances, we are required to carry out these checks each time someone places a trade, irrespective of when we last carried out the checks. 

What should I do if I do not have any of the documents requested?

Please contact us directly on +44 (0)20 3728 5201, between 9.00am to 5.30pm Monday to Friday (subject to UK public holidays) or email us:   

We are here to help, support and guide you through the document verification process.

What will you do with my original/certified documents once received?

All original documents received are checked and returned by either the Royal Mail special delivery service or International signed for service, depending on the registered address.

Certified documents are returned by normal post.

Risk warning: Remember the price of shares can go down as well as up, and you are not guaranteed to get back the amount that you originally invested.
Click here to read the full warning.